Novotel London Excel, London
About the Hotel
The Novotel London ExCel is the closest hotel to the ExCel Exhibition Centre, making it an ideal choice for business travelers. It boasts beautiful views of Victoria Dock and easy access to the O2 Arena and Canary Wharf. Conveniently located in East End, the hotel is surrounded by vibrant shops, restaurants, and cultural attractions. Its modern amenities cater to both leisure and business guests.
Location
Located just 300 meters from Custom House Station on the DLR, access to public transport is convenient. The hotel provides on-site parking for those arriving by car. Its proximity to important landmarks like London City Airport, the O2 Arena, and Canary Wharf facilitates easy travel. The area offers direct routes into Central London and beyond.
Rooms
All guestrooms at Novotel London ExCel feature modern decor and include 24-hour room service. Rooms come equipped with free WiFi, a laptop-friendly workspace, and safety features like smoke detectors. Some rooms also include a convertible sofa to accommodate families. The bathrooms are compact with contemporary finishes, offering either shower or shower/tub combinations.
Eat & Drink
The Upper Deck Restaurant & Bar offers a range of local and international cuisine in a casual setting. Guests can enjoy beautiful scenery from the outdoor terrace while dining. The buzzing bar serves an array of beers, wines, and cocktails, providing a relaxed environment for evening entertainment. Dining is complemented by attentive service from friendly staff.
Leisure & Business
Business guests have access to 12 meeting rooms filled with natural light, equipped to accommodate various events. The hotel includes a modern gym, sauna, and steam room for relaxation post-work. Family-friendly spaces and children’s areas are also available, ensuring a full-service experience. The hotel maintains high hygiene standards as part of its commitment to guest safety.
Select your room type
Price and Room Availability Calendar
Getting around
A list of all available modes of transport
Facilities
General
- No smoking on site
- Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- Pets allowed
- Rooms/ Facilities for disabled
- Security
- Luggage storage
- Lift
- Smoke detectors
- Electric vehicle charging station
- Fire extinguishers
- Key card access
Sports & Fitness
- Fitness centre
Services
- Room service
- Housekeeping
- Dry cleaning
Dining
- In-room breakfast
- Restaurant
- Bar/ Lounge area
Business
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Cots
Spa & Leisure
- Sauna
- Turkish bath
Room features
- Heating
- Mini-bar
- Soundproofed rooms
- Terrace
- Garden furniture
- Tea and coffee facilities
- Ironing facilities
Bathroom
- Free toiletries
Media
- Flat-screen TV
- AM/FM alarm clock
Room decor
- Carpeted floor
Location
Reviews and Ratings
The hotel exceeded my expectations with superior premium rooms that were well-equipped, but there were some service inefficiencies. The location was excellent for accessing the exhibition center, but the dining experience was disorganized. Overall, a good stay with some room for improvement.
The hotel is conveniently located near the Excel arena, making it perfect for events. The rooms, while a bit dated, were spacious and accommodating. The service was exceptional with friendly and helpful staff. Dining options were decent, and the facilities were satisfactory. However, some minor maintenance issues were noted in the rooms.
The hotel is in a convenient location for events at the O2, easily accessible by tube/DLR. The rooms are spacious, clean, and modern, although the bathroom could have smelled better. The service was lacking in attentiveness, with unannounced room visits and noise disturbances while trying to sleep. The dining options were average, with some items lacking freshness, and the pricing for certain meals was considered a rip-off. The location offers great access to the Convention Center and two tube lines, ideal for visitors attending events at the Excel exhibitions.
The hotel was stunning, perfect for selfie lovers like me, though a bit warm in the rooms even when it's chilly outside, requiring a fan. The service was top-notch, meeting all expectations and offering discounts for early breakfast requests. The location was excellent near the Excel Centre, but had some minor issues with noisy construction. The dining experience was pleasing with a beautiful harbor view, though slightly overpriced for cooked breakfast. The facilities were adequate overall.
The hotel rooms were clean and spacious, though there was a small inconvenience regarding the child's bed. The breakfast was a bit expensive, but the location offered plenty of cafes and amenities nearby.
I had a pleasant stay at the hotel. The rooms were clean and tidy with a really comfortable bed, but I did encounter a problem with the room key during my stay which was a bit inconvenient. The breakfast was included in the price I paid and the room was spacious and comfortable, with everything being clean and tidy.
The hotel offers a superior room experience with a comfy bed, rain shower, large TV, laptop safe, and a small fridge. However, there was a temporary cold issue, which was quickly resolved with the provision of an electric heater. The spacious room includes an ironing board, tea/coffee making facilities, a fantastic bathroom with a power shower and bathtub, and a separate toilet.
I found the hotel's rooms to be clean, but for the price of £164 per night excluding breakfast, I was a bit unimpressed with the value. However, I was quite pleased with the cleanliness and the bath and shower facilities in the room. The welcome at reception was warm and inviting, which set a positive tone for my stay.
The hotel had spotless and relaxing rooms, but missing breakfast was a downside. Service was friendly overall, despite a room entry issue. The amazing location was just outside the congestion charge with excellent transport links. Dining had a good selection at an additional cost. The facilities were well-maintained, making the stay comfortable and enjoyable.
I found the hotel to be quite expensive, totaling £540 for a 2-night stay, which felt a bit overpriced. However, the rooms were cozy and comfortable, though they seemed rather ordinary given the price. Additionally, the £18 per night for parking felt like being ripped off. The service was a mix of ultra-friendly staff who went above and beyond, though I was taken aback when room service walked in without knocking despite hearing the TV on. The location was a gem - overlooking the water, docks, and Canary Wharf; a perfect setting, but the DLR station being the nearest one added a bit of inconvenience for underground travel. Dining was satisfying with a selection of delicious dishes, priced around £18 per adult, offering good value with clean surroundings and plenty of options. The hotel's open space layout felt grand but took time to navigate. Overall, a mix of generous comfort with some added expenses and a beautiful location.
My stay at the hotel was pleasant overall. The rooms were nice, but there were some issues with the setup that needed housekeeping's attention. The service was excellent, especially for a special occasion. The location was convenient for my conference at ExCel. The dining experience was decent, with a good variety of options. The facilities were adequate, though there were minor hiccups in the room setup.
My stay at the hotel was a mix of positives and negatives. The location was lovely, making it easy to find with good transportation options. The room service was attentive, but there was an issue with overlooking the docks and unexpected scaffolding outside the room. The dining experience was disappointing due to the high prices and quality of the food.
My stay for the wedding night was lovely. The room was spacious, clean, and had a good view. The hotel staff provided excellent service, including quick room changes and kind assistance to my mother. The location was convenient and well-equipped, but the dining experience was a bit pricey. Overall, a comfortable and friendly stay.
My stay at the hotel had its ups and downs. The rooms were a bit tired, and we had an issue with the shower door in the first room, leading to some inconvenience, but the second room for groups of 3 was great with a wonderful shower. The service was warm and friendly, even on Christmas day, which I appreciated a lot. The location was superb for the ExCel Centre, offering easy access and modern facilities. The dining options were somewhat limited, especially during the 'off-season', but the Mediterranean dishes were a fresh touch.
The hotel is located in a great spot for exploring London docklands and is just a fantastic cable car ride away from the O2. The rooms were spacious and clean, perfect for us, but the delivered breakfast was too hot making sleeping uncomfortable. The service was amazing, constantly attentive to my kids' needs despite a mishap with room service not knocking before entering. The location was lovely and close to the DLR, fulfilling my requirements. The dining had ample selections but was slightly overpriced and not hot enough. Facilities were excellent overall.
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