The hotel offers amenities for your comfortable stay and unforgettable experiences
Stunning River Views
“Our room was beautifully upgraded, offering stunning views of the river, making our stay truly memorable.” view full review
Kid-Friendly Comfort
“The spacious family room was perfect for my child, especially the double sofa bed which made sleep time cozy and fun.” view full review
Tasty Breakfast Options
“While choices were limited, the sausages were delicious and the coffee was excellent, perfect for kickstarting the day.” view full review
Adequate Gym Facilities
“The gym, while small, had all the necessary equipment to get a proper workout, allowing me to stay active during my stay.” view full review
General
No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
Pets allowed
Rooms/ Facilities for disabled
Security
Luggage storage
Lift
Smoke detectors
Electric vehicle charging station
Fire extinguishers
Key card access
Sports & Fitness
Fitness centre
Services
Room service
Housekeeping
Dry cleaning
Dining
In-room breakfast
Restaurant
Bar/ Lounge area
Business
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Spa & Leisure
Sauna
Turkish bath
Room features
Heating
Mini-bar
Soundproofed rooms
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
7 Western Gateway,
London,
United Kingdom,
E16 1AA,
Greater London
Map view
street view
7 Western Gateway,
London,
United Kingdom,
E16 1AA,
Greater London
City landmarks
Event hall
The O2
3.4
km
Library
Charlton House
3.2
km
Castle
Tower of London
6.9
km
Adjacent to North Greenwich Pier
Quantum Cloud
1.2
km
Museum
The Crystal
610 m
Harbour
Trinity Buoy Wharf
1.1
km
Old Royal Naval College
Old Royal Naval College
3.4
km
Royal Victoria Dock
The Dockers Sculpture
1.6
km
27 Western Gateway
Emirates Air Line
810 m
The O 2 Peninsula Square
STAR WARS Identities at The O2
1.4
km
The O2
I Am the Greatest
1.4
km
Peninsula Square The O2
DC Exhibition
1.5
km
The O2 Meridian Gardens
Dinosaurs Unleashed London O2
1.5
km
Canning Town
2.2
km
Museum
Museum of London Docklands
3.3
km
Royal Arsenal
3.9
km
Harbour
Tower Bridge
6.8
km
Park
Greenwich Peninsula Ecology Park
3.7
km
Gallery
Now Gallery
1.5
km
Three Mill Lane
House Mill
3.1
km
Park
Thames Barrier Park
2.3
km
Art object
Traffic Light Tree
2.3
km
Silvertown
2.7
km
64 Orchard Place Trinity Buoy Wharf
Longplayer
1.1
km
Museum
Cutty Sark
3.6
km
Peninsula Square
Up at The O2
3.5
km
The Millennium Dome Millennium Way
3.4
km
Edmund Halley Way
Emirates Aviation Experience
3.3
km
Nearby
Convention Centre
ExCeL London
550 m
Bridge
Royal Victoria Dock and Bridge
420 m
Restaurants
The Upper Deck Restaurant & Bar at the Novotel London ExCeL
490 m
7 Western Gateway Royal Victoria Dock
Eeshi's Kitchen
290 m
Western Gateway Unit G2
China Palace
140 m
K Warehouse 2 Western Gateway Unit R1 Warehouse
Prime Burger ExCel London
880 m
ExCel London Exhibition Centre 1 Western Gateway Royal Victoria Docks
Bagel factory
160 m
1 Western Gateway ExCel Centre
Tapa Tapa
280 m
Western Gateway Royal Victoria Docks
La Barrique Wine Bar & Restaurant
290 m
Warehouse K Western Gateway
Fox @ Excel
1.0
km
K Warehouse 2 Western Gateway Excel Centre
Docklands Bar & Grill
330 m
Royal Victoria Dock Western Gateway
Reviews and Ratings
Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
stunning views
helpful staff
expensive parking
extended DLR commute
7.6/10
Very good
Rooms
7.8
Location
8.3
Service
8.3
Dining
6.7
Guest reviews
7.6/10
based on 16 reviews
4/5
based on 2982 reviews
8.2
8.2/10 based on 4654 reviews
#263 of 1,197 hotels in London based on Tripadvisor
Roy
United Kingdom,
May
2024
7.2/10
The hotel exceeded my expectations with superior premium rooms that were well-equipped, but there were some service inefficiencies. The location was excellent for accessing the exhibition center, but the dining experience was disorganized. Overall, a good stay with some room for improvement.
Rooms
9.0
The superior premium room provided all the facilities I needed, well above the expected standard for Novotel.
Service
7.0
The service could be improved with more attentive staff in the dining area, but the team was accommodating in looking after my suitcase for extra time in London.
Location
8.0
The hotel's proximity to the exhibition center and quick access to the Emirates Air Line for the O2 was convenient, but the closure of the cable cars affected accessibility.
Dining
5.0
The dining experience was disorganized with limited drink options, and the prices were higher than expected.
Facilities
7.0
The facilities were adequate, but improvements could enhance the overall experience.
Nicholas
United Kingdom,
May
2024
8.0/10
The hotel is conveniently located near the Excel arena, making it perfect for events. The rooms, while a bit dated, were spacious and accommodating. The service was exceptional with friendly and helpful staff. Dining options were decent, and the facilities were satisfactory. However, some minor maintenance issues were noted in the rooms.
Rooms
7.0
The rooms were spacious but could benefit from some maintenance in terms of shower door seals and paint touch-ups. The setup with two double beds for a family of four was flexible.
Service
9.0
The staff at the hotel were consistently helpful and friendly, adding to the overall positive experience.
Location
9.0
The hotel's location next to the Excel arena is exceptional for event-goers, and the easy access to the O2 via the cable car is a bonus.
Dining
7.0
The dining options were satisfactory, with ample selections at the buffet. Pricing for the dining was reasonable.
Facilities
8.0
The facilities provided were adequate for a comfortable stay, although some areas could use a bit of updating.
Donna
United States,
April
2024
6.0/10
The hotel is in a convenient location for events at the O2, easily accessible by tube/DLR. The rooms are spacious, clean, and modern, although the bathroom could have smelled better. The service was lacking in attentiveness, with unannounced room visits and noise disturbances while trying to sleep. The dining options were average, with some items lacking freshness, and the pricing for certain meals was considered a rip-off. The location offers great access to the Convention Center and two tube lines, ideal for visitors attending events at the Excel exhibitions.
Rooms
7.0
The rooms are large, clean, and modern, although the bathroom could have smelled better. They provide a basic level of comfort.
Service
5.0
The service was lacking in attentiveness, with unannounced room visits and noise disturbances while trying to sleep.
Location
8.0
The hotel is in a convenient location for events at the O2, easily accessible by tube/DLR. It offers close proximity to the Convention Center and two tube lines, making it a good choice for visitors attending events at the Excel exhibitions.
Dining
5.0
The dining options were average, with some items not tasting fresh and pricing considered a bit high for the quality offered.
Facilities
Jane
United States,
April
2024
8.0/10
The hotel was stunning, perfect for selfie lovers like me, though a bit warm in the rooms even when it's chilly outside, requiring a fan. The service was top-notch, meeting all expectations and offering discounts for early breakfast requests. The location was excellent near the Excel Centre, but had some minor issues with noisy construction. The dining experience was pleasing with a beautiful harbor view, though slightly overpriced for cooked breakfast. The facilities were adequate overall.
Rooms
8.0
The rooms were just as beautiful, with perfect glass design for selfie lovers, but a bit warm at times.
Service
9.0
The service met all my expectations, with friendly and helpful staff.
Location
8.0
The location was fantastic, very close to the Excel Centre and with convenient access to transportation, although some disturbance from scaffolding.
Dining
7.0
The dining experience was very good with a pleasing atmosphere and harbor view, but a bit overpriced for cooked breakfast.
Facilities
8.0
The facilities were satisfying, offering access to free foot massagers and other essentials.
Florence
United Kingdom,
January
2024
8.2/10
The hotel rooms were clean and spacious, though there was a small inconvenience regarding the child's bed. The breakfast was a bit expensive, but the location offered plenty of cafes and amenities nearby.
Rooms
8.0
The rooms were clean and spacious, had to change rooms for a child's bed.
Service
9.0
The service was excellent and very helpful, from the breakfast team to reception staff.
Location
9.0
The hotel location is fantastic, just a two-minute walk from the DLR railway network.
Dining
7.0
Dining options were good, with cafes nearby, but slightly overpriced.
Facilities
8.0
Nice grassed area for the kids, conveniently located for various activities.
William
United Kingdom,
January
2024
8.2/10
I had a pleasant stay at the hotel. The rooms were clean and tidy with a really comfortable bed, but I did encounter a problem with the room key during my stay which was a bit inconvenient. The breakfast was included in the price I paid and the room was spacious and comfortable, with everything being clean and tidy.
Rooms
8.0
The rooms were spacious and comfortable, everywhere clean and tidy.
Service
9.0
The staff was stellar. One staff member, in particular, went above and beyond to assist us, and though I don't remember her name, she spoke Portuguese. She truly deserves recognition for her outstanding customer support.
Location
9.0
The location of the hotel was really good, easy to access and hop on the tubes. It's superb for the ExCel Centre, being within sight of one of the entrances.
Dining
8.0
The dining experience was excellent, with plenty of choices and views over the Thames Royal Dock providing a great start to the day. However, the breakfast seemed less fresh than expected.
Facilities
7.0
The hotel had ample facilities, making my stay convenient and enjoyable.
Keith
United States,
December
2023
8.6/10
The hotel offers a superior room experience with a comfy bed, rain shower, large TV, laptop safe, and a small fridge. However, there was a temporary cold issue, which was quickly resolved with the provision of an electric heater. The spacious room includes an ironing board, tea/coffee making facilities, a fantastic bathroom with a power shower and bathtub, and a separate toilet.
Rooms
9.0
The room was fantastic with great amenities and a comfy bed.
Service
9.0
The service was very friendly and welcoming, going the extra mile for special occasions like birthdays.
Location
8.0
The hotel's beautiful location next to the docks offers a spacious and airy atmosphere, ideal for relaxation. It's also conveniently close to the O2 Arena and right on the water.
Dining
8.0
The dining experience was exceptional, offering great food options with a beautiful dockside view. However, there were some minor issues with service efficiency.
Facilities
The facilities were well-maintained and comfortable, perfect for a relaxing stay.
John
United Kingdom,
November
2023
7.8/10
I found the hotel's rooms to be clean, but for the price of £164 per night excluding breakfast, I was a bit unimpressed with the value. However, I was quite pleased with the cleanliness and the bath and shower facilities in the room. The welcome at reception was warm and inviting, which set a positive tone for my stay.
Rooms
7.0
The room was clean and I particularly enjoyed the bath and shower facilities.
Service
8.0
The staff at the reception area were very polite and made me feel welcome.
Location
9.0
The hotel's location was just what we needed for our one-night stay, very close to the O2, and convenient for the Emirates Airline. There were plenty of restaurants in the clean local area, and the easy routes to O2 within 10 minutes were a bonus.
Dining
7.0
The dining experience was satisfactory, with very nicely cooked meals, but I felt the price was a bit high considering the quality.
Facilities
8.0
The facilities were great, spotless with convenient services like room service and dry cleaning.
Joseph
United Kingdom,
November
2023
7.8/10
The hotel had spotless and relaxing rooms, but missing breakfast was a downside. Service was friendly overall, despite a room entry issue. The amazing location was just outside the congestion charge with excellent transport links. Dining had a good selection at an additional cost. The facilities were well-maintained, making the stay comfortable and enjoyable.
Rooms
8.0
The rooms were spotless and relaxing to stay in.
Service
7.0
The staff, especially Thibault, were very nice and helpful.
Location
9.0
The location was amazing with good transport links into London.
Dining
7.0
The dining was good with a variety of choices at an additional cost.
Facilities
8.0
The facilities were well-maintained.
Brian
United States,
September
2023
7.8/10
I found the hotel to be quite expensive, totaling £540 for a 2-night stay, which felt a bit overpriced. However, the rooms were cozy and comfortable, though they seemed rather ordinary given the price. Additionally, the £18 per night for parking felt like being ripped off. The service was a mix of ultra-friendly staff who went above and beyond, though I was taken aback when room service walked in without knocking despite hearing the TV on. The location was a gem - overlooking the water, docks, and Canary Wharf; a perfect setting, but the DLR station being the nearest one added a bit of inconvenience for underground travel. Dining was satisfying with a selection of delicious dishes, priced around £18 per adult, offering good value with clean surroundings and plenty of options. The hotel's open space layout felt grand but took time to navigate. Overall, a mix of generous comfort with some added expenses and a beautiful location.
Rooms
7.0
The rooms were generous and comfy for the most part.
Service
9.0
The staff were extremely friendly and welcoming. They even organized a thoughtful surprise cake!
Location
8.0
The location was superb, offering stunning views of the water, docks, and Canary Wharf. However, the extended DLR commute to the city was a drawback.
Dining
8.0
The dining experience was delightful, with a nice selection of delicious and quality food. Priced at around £18, it offered great value with free dining for kids.
Facilities
7.0
The hotel had ample facilities and amenities, though nothing particularly outstanding was noted.
stunning views
expensive parking
Jerry
United States,
August
2023
7.8/10
My stay at the hotel was pleasant overall. The rooms were nice, but there were some issues with the setup that needed housekeeping's attention. The service was excellent, especially for a special occasion. The location was convenient for my conference at ExCel. The dining experience was decent, with a good variety of options. The facilities were adequate, though there were minor hiccups in the room setup.
Rooms
7.0
The rooms were nice but had some setup issues regarding the bedding arrangements. They improved after renovation.
Service
9.0
The service was exceptional, especially for my daughter's birthday. However, there were some minor disruptions like being asked to go downstairs to pay for drinks.
Location
8.0
The location was ideal for the conference at ExCel, being just a short walk away. The neighborhood was quiet and convenient for travel around London.
Dining
7.0
The dining experience was satisfactory with a decent selection of items, though there were some misses like not being asked for drink choices at breakfast.
Facilities
8.0
The hotel had good facilities, including room service and dry cleaning. However, there were minor issues with the toiletries and water not being provided in the room initially.
Dorothy
United Kingdom,
August
2023
6.8/10
My stay at the hotel was a mix of positives and negatives. The location was lovely, making it easy to find with good transportation options. The room service was attentive, but there was an issue with overlooking the docks and unexpected scaffolding outside the room. The dining experience was disappointing due to the high prices and quality of the food.
Rooms
7.0
Despite the email commitment, the rooms were comfortable and clean.
Service
8.0
The front desk staff was efficient, and the room service staff was thoughtful in arranging a cake.
Location
8.0
The location was excellent with good transportation options, but the presence of scaffolding outside the room was inconvenient.
Dining
5.0
The dining experience was overpriced and disappointing in terms of quality.
Facilities
7.0
The hotel facilities were sufficient, but there were no specific comments provided about them.
Peter
United Kingdom,
August
2023
8.4/10
My stay for the wedding night was lovely. The room was spacious, clean, and had a good view. The hotel staff provided excellent service, including quick room changes and kind assistance to my mother. The location was convenient and well-equipped, but the dining experience was a bit pricey. Overall, a comfortable and friendly stay.
Rooms
9.0
The room served the purpose I'd booked for. It was spacious, clean, and had a good view.
Service
9.0
The staff were very kind and helpful, providing excellent car service at short notice.
Location
8.0
The location was convenient with easy access to transport and close to the cable car.
Dining
7.0
The dining was good, but a bit pricey at £18.10 on top of the room rate.
Facilities
9.0
The hotel had great facilities, including room service and dry cleaning services.
Carol
United States,
August
2023
7.6/10
My stay at the hotel had its ups and downs. The rooms were a bit tired, and we had an issue with the shower door in the first room, leading to some inconvenience, but the second room for groups of 3 was great with a wonderful shower. The service was warm and friendly, even on Christmas day, which I appreciated a lot. The location was superb for the ExCel Centre, offering easy access and modern facilities. The dining options were somewhat limited, especially during the 'off-season', but the Mediterranean dishes were a fresh touch.
Rooms
7.0
The second room for groups of 3 was great, with a wonderful shower.
Service
9.0
The service was very friendly and accommodating, even on Christmas day.
Location
8.0
The location was superb for the ExCel Centre, offering modern facilities and easy access.
Dining
6.0
The dining options were somewhat limited, especially during the 'off-season', but the fresh Mediterranean dishes were a highlight.
Facilities
8.0
The hotel offered good facilities to accommodate different needs during my stay.
Michael
United Kingdom,
June
2023
8.2/10
The hotel is located in a great spot for exploring London docklands and is just a fantastic cable car ride away from the O2. The rooms were spacious and clean, perfect for us, but the delivered breakfast was too hot making sleeping uncomfortable. The service was amazing, constantly attentive to my kids' needs despite a mishap with room service not knocking before entering. The location was lovely and close to the DLR, fulfilling my requirements. The dining had ample selections but was slightly overpriced and not hot enough. Facilities were excellent overall.
Rooms
9.0
The rooms were spacious and clean, perfect for the 3 of us.
Service
9.0
The service was amazing, constantly attentive to my kids' needs.
Location
8.0
The location was lovely and close to the DLR, fulfilling my requirements.
Dining
7.0
The dining had selections aplenty but was slightly overpriced and not hot enough.
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