Novotel London Excel, London

I had a pleasant stay at the hotel. The rooms were clean and tidy with a really comfortable bed, but I did encounter a problem with the room key during my stay which was a bit inconvenient. The breakfast was included in the price I paid and the room was spacious and comfortable, with everything being clean and tidy.

The hotel offers a superior room experience with a comfy bed, rain shower, large TV, laptop safe, and a small fridge. However, there was a temporary cold issue, which was quickly resolved with the provision of an electric heater. The spacious room includes an ironing board, tea/coffee making facilities, a fantastic bathroom with a power shower and bathtub, and a separate toilet.

I found the hotel's rooms to be clean, but for the price of £164 per night excluding breakfast, I was a bit unimpressed with the value. However, I was quite pleased with the cleanliness and the bath and shower facilities in the room. The welcome at reception was warm and inviting, which set a positive tone for my stay.

The hotel had spotless and relaxing rooms, but missing breakfast was a downside. Service was friendly overall, despite a room entry issue. The amazing location was just outside the congestion charge with excellent transport links. Dining had a good selection at an additional cost. The facilities were well-maintained, making the stay comfortable and enjoyable.

I found the hotel to be quite expensive, totaling £540 for a 2-night stay, which felt a bit overpriced. However, the rooms were cozy and comfortable, though they seemed rather ordinary given the price. Additionally, the £18 per night for parking felt like being ripped off. The service was a mix of ultra-friendly staff who went above and beyond, though I was taken aback when room service walked in without knocking despite hearing the TV on. The location was a gem - overlooking the water, docks, and Canary Wharf; a perfect setting, but the DLR station being the nearest one added a bit of inconvenience for underground travel. Dining was satisfying with a selection of delicious dishes, priced around £18 per adult, offering good value with clean surroundings and plenty of options. The hotel's open space layout felt grand but took time to navigate. Overall, a mix of generous comfort with some added expenses and a beautiful location.

My stay at the hotel was pleasant overall. The rooms were nice, but there were some issues with the setup that needed housekeeping's attention. The service was excellent, especially for a special occasion. The location was convenient for my conference at ExCel. The dining experience was decent, with a good variety of options. The facilities were adequate, though there were minor hiccups in the room setup.

My stay at the hotel was a mix of positives and negatives. The location was lovely, making it easy to find with good transportation options. The room service was attentive, but there was an issue with overlooking the docks and unexpected scaffolding outside the room. The dining experience was disappointing due to the high prices and quality of the food.

My stay for the wedding night was lovely. The room was spacious, clean, and had a good view. The hotel staff provided excellent service, including quick room changes and kind assistance to my mother. The location was convenient and well-equipped, but the dining experience was a bit pricey. Overall, a comfortable and friendly stay.

My stay at the hotel had its ups and downs. The rooms were a bit tired, and we had an issue with the shower door in the first room, leading to some inconvenience, but the second room for groups of 3 was great with a wonderful shower. The service was warm and friendly, even on Christmas day, which I appreciated a lot. The location was superb for the ExCel Centre, offering easy access and modern facilities. The dining options were somewhat limited, especially during the 'off-season', but the Mediterranean dishes were a fresh touch.

The hotel is located in a great spot for exploring London docklands and is just a fantastic cable car ride away from the O2. The rooms were spacious and clean, perfect for us, but the delivered breakfast was too hot making sleeping uncomfortable. The service was amazing, constantly attentive to my kids' needs despite a mishap with room service not knocking before entering. The location was lovely and close to the DLR, fulfilling my requirements. The dining had ample selections but was slightly overpriced and not hot enough. Facilities were excellent overall.